Refund policy

Returns Address

All goods are to be returned to:

Wooden Wine Boxes
1 Nethercote Hill
Lacock
Wiltshire
SN15 2LD

We will happily refund or exchange any item purchased from Wooden Wine Boxes within 14 days of receipt.

Returned goods MUST be in the condition that they were supplied. If items/goods are not returned in re-saleable condition we will NOT issue a refund.

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS. All returns must have your name, order number and reason for return included.
We will credit the payment method used to purchase and this may take up to 10 working days to appear as cleared funds.

If you have any questions please contact at wineboxes@idnet.com

What do I do if an item is no longer required?

For UK customers please return it to us within 14 days. Returned goods must be in a re-saleable condition. Goods will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.

What do I do if an item is damaged when it’s delivered?

In the first instance, please contact us and advise of your preference for a refund or replacement. Also, depending on the damage and order details, a return may not be cost effective. Once we receive the goods:-

1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage.

2. If you requested a replacement we will despatch within 7 working days.

Who pays the postage on returned items?

If you return something due to it being no longer required or unsuitable, you will need to pay the postage costs to return it to us. If you return something due to it being faulty we will refund the postage costs. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.

How quickly will Wooden Wine Boxes process my return?

We aim to process all returns within 7 working days.

What happens if Wooden Wine Boxes are out of stock on replacement?

If you paid for order by card – we will refund your card (this may take up to 10 working days to appear as cleared funds) for the goods and postage.

How do I know if Wooden Wine Boxes has processed my return?

If you have not received your exchange or refund within 10 days please contact wineboxes@idnet.com

International Returns

Customers outside of the UK must follow the instructions above along with our standard returns procedures. To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS. We are unable to process exchanges on international orders. Instead the order will be refunded.